We want to be absolutely transparent about billing and financials. In the US, healthcare is a complicated system involving your insurance plan, the medical office, and your preferred pharmacy. As such, we want to help give you the tools to understand how the process works. If you are a self-pay patient, the process is simple. An initial consultation is $195, and follow-up visits are $175. The pricing of any procedures that will need to be performed will be discussed with you prior to the procedure and payment is due at the time of service. No bill will be generated.

 

We are contracted with most major PPO insurance carriers. If you are using insurance, we will ask for your insurance policy details when you schedule your appointment. With it, we are able to verify your plan is active, that we’re a contracted provider, as well as your co-pay amount. This allows us to BILL your insurance. Due to the variety of network options, we are unable to confirm whether or not we are in your specific preferred provider network. You may confirm that information by performing a simple search on your insurance provider’s website.

 

Please note, a contracted plan and a covered procedure does not mean that insurance will pay for your visit in full. Additionally, the prices for all insurance-billed services nationwide are set by the insurance companies, and up to what dollar amount they will pay varies among individuals. We do not see the details of your contract with your insurance (there are thousands of plans), so we recommend that you understand your plan thoroughly before seeking any type of medical care. We are happy to provide you with any

information possible to inquire further with your plan.

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Understanding Your Financial Insurance

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• Copay: The amount your insurance companies require you to pay for the office visit

• Co-Insurance: What proportion your insurance pays for your services after your deductible has been met.

• Deductible: This number dictates how much your insurance needs you to pay out of pocket before they kick in to help. The higher the deductible, the more you have to spend before they fully activate (for covered procedures). It’s also confusing because sometimes not only your procedure is applied to your deductible, but also your visit. This will vary plan by plan. If you have a deductible that you have not met, you may receive a bill from your insurance.

• Out of Pocket Maximum: This is how much you are expected to maximally pay in one year. After you hit this number, even your copay does not need to be paid.

• Coverage: Also a confusing term for patients. Coverage does NOT equal nothing out of pocket. A covered procedure is applied to your deductible, while a non-covered procedure (cosmetic or otherwise) does not go toward bringing down your deductible.

 

All copays, deductibles, and coinsurances are due at the time of service.  Please note there is a 3% service fee for all credit card payments, this does not apply to debit card transactions.

 

Insurances We Accept

• Medicare

• Medi-Medi

• Most major PPO Plans:

  • Aetna

  • Anthem Blue Cross of California

  • Blue Shield of California

  • Cigna

  • Multiplan

  • UMR

  • United Healthcare

 

Why we are able to calculate your responsibility at the time of service

We get this question all the time. Because there are thousands of plans, each with their own reimbursement rates, co-insurance, and deductible rules, we do reach out to all the insurance plans yearly to get updated reimbursement rates, this is used in calculating your responsibility.   In the event we have not collected enough based on the benefits we were given, you will receive a bill.  In the event we collected too much, we will refund you the amount of the overpayment. 

 

Billing and Payment

When should I expect my bill?

Insurance company claim processing can take from as little as a few weeks to as long as 3 months. This is why you may not get a statement for 3-4 months after your visit. If you have not received a bill and were expecting a balance, please give us a call and we can send you a statement. Sometimes, if we have an incorrect address or phone number, we may not be able to reach you, so please make sure the information is correct. If your contact information has changed since being in the office, please let us know so mail does not get lost.

 

Please take care of statements in a timely manner.

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How can I pay my bill?

Mailing a check/ credit card information or calling us with your credit card information.

 

Questions about my statement

If you have any questions about your statement, please contact us directly and we will work with you to get your questions answered.

Contact us:

• 310-798-1515

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What if I don’t have Insurance?

For our out-of-pocket or self-pay patients, see below:

• Medical Initial Consultation Fee: $195

• Medical Follow-up Fee: $175

• Cosmetic Initial Consultation Fee: $195

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We accept cash, all major credit cards, as well as Apple Pay and Google Pay. FSA and HSA and Care Credit at this time   Please note there is a 3% service fee for all credit card payments, does not apply to debit card transactions.